Admin-guide on deleting users

As an administrator, you can remove users from your company's keychain. This article explains how to do it, in which situations it would be relevant, and how you can make sure you keep your company data safe, when you remove a user.

Only administrators can delete users.

 

Please note that this article is meant for companies that doesn't use an active SCIM integration.

 

If an employee should no longer have access to the organization and doesn't need to create a new user afterwards.

This can be a solution in cases where an employee is no longer working at the company.

How to proceed:

- Login to app.uniqkey.eu and find the employee on the Users list in the menu on the left.

- To the right of the user's name, find the three small dots and click Delete.

- Click on the company accounts, you wish to save. Click the three dots to the far right of the pop-up, if you're moving multiple accounts, and choose "Move to..."

- Choose where you want to save the accounts - note that if the accounts gets saved in a group, it's NOT possible to move them out of the group afterwards.

- Open your Uniqkey mobile app and confirm the action.

- Click Delete User.

 

You will still be able to see the user under the tab Archived Users. From here you can also copy company accounts to other keychains, if you wish.

 

The user will still be able to use Uniqkey to manage their personal accounts; they will receive a notification on their phone saying they need to change their e-mail in Uniqkey, so they will no longer be using their company e-mail address.

 

If an employee can't use Uniqkey and is unable to restore their masterpassword.

This can be caused by not having a backup to restore from, or if something has gone wrong during the activation of the user, and they need to start over with their account.

How to proceed:

- Login to app.uniqkey.eu and find the employee on the Users list in the menu on the left.

- To the right of the user's name, find the three small dots and click Delete.

- Click on the company accounts, you wish to save. Click the three dots to the far right of the pop-up, if you're moving multiple accounts, and choose "Move to..."

- Choose where you want to save the accounts - note that if the accounts gets saved in a group, it's NOT possible to move them out of the group afterwards.

- Open your Uniqkey mobile app and confirm the action.

- Click Delete User.

- Before you can create another user with the same e-mail, the existing user must be deleted from our database. Send an e-mail to support@uniqkey.eu with the full name and e-mail of the user, you wish to delete. The user's personal data will be deleted.

- When the user has been deleted from our system, you can invite them again from app.uniqkey.eu.

 

Keywords: delete, delete user, remove, remove user, admin, admin guide.

 

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