This guide explains how to manage employee password reset requests, approve them in the Admin Portal, and provide recovery codes for Master Passwords.
Step 1: Receive a Notification in the Mobile App
You will receive a notification in your Uniqkey mobile app when an employee requests to reset their Master Password.
Step 2: Open the ‘Requests’ Tab in the Admin Portal
Log in to the Admin Portal and navigate to the Requests tab.
Mark the checkbox next to the user's email.
Click the Tick icon located in the top menu to approve the request.
Here, you can view the email of the person requesting the password reset.
Step 3: Open Uniqkey Mobile App to Process the Action
Confirm the action in your Uniqkey mobile app.
If the Trusted Portal function is activated, you can skip this step.
Step 4: Employee Receives a Recovery Code
After you approve the reset request, the employee will receive an email containing a recovery code.